TESLA (Powerwall / Gateway / Tesla app)

Tesla Troubleshooting (Monitoring + Network)

If the Tesla app is not updating / no data

1. Force close and reopen the Tesla app
2. Restart your router/modem
3. Wait 5 to 10 minutes and refresh the Energy screen
4. If you have Powerwall and suspect a network issue, use Tesla’s network connection guide below

Tesla support links

Connecting to network (Powerwall/Gateway)
https://www.tesla.com/en_au/support/energy/powerwall/own/connecting-network

Powerwall Owner FAQs
https://www.tesla.com/en_au/support/energy/powerwall/own/powerwall-owner-faq

Time Based Control User Guide
https://www.tesla.com/en_au/support/energy/powerwall/mobile-app/time-based-control-user-guide

Tesla Energy videos (Powerwall)
https://www.tesla.com/support/videos/search?search_filters=%7B%22Energy%22%3A1%2C%22Powerwall%22%3A1%7D

Tesla customer support (Tier 1, 24/7)

1800 646 952