Fronius SnapInverter (Primo / Symo)

Fronius SnapInverter Troubleshooting

If your system is offline in Solar.web (most common)

  1. Restart your router/modem
  2. Confirm your phone can browse the internet on home Wi-Fi
  3. Make sure 2.4GHz Wi-Fi is enabled
  4. If you changed your router, Wi-Fi name, or password, the inverter must be reconnected to Wi-Fi
  5. If the inverter shows a fault or red light, submit the form

Restart / reset (SnapInverter)

Video: Reset Snap Inverter (Fronius)
https://www.youtube.com/watch?v=4RZ_1Ww1-3M

Offline guide (PDF)

Document: System being offline (Fronius Snap)
https://solarwholesalers.com.au/wp-content/uploads/2024/07/5fc80e2073993.pdf

Video walkthrough: Snap offline

Video: Fronius Snap offline guide
https://www.youtube.com/watch?v=_IkL_MHpiOA

Official Fronius support page

https://www.fronius.com/en-au/australia/solar-energy/home-owners/contact/support-for-pv-system-owners

If you still require assistance please use our online support form to contact us for troubleshooting support.