Sigen Energy
Sigen Energy Restart Guide If your internet hasn’t changed, we generally suggest restarting the system first. If the restart doesn’t work, please try the reconnection guide in this video.
SolarEdge
SolarEdge Troubleshooting Start here Reconnect Wi-Fi (video) SolarEdge system owner support (includes live chat)
TESLA (Powerwall / Gateway / Tesla app)
Tesla Troubleshooting (Monitoring + Network) If the Tesla app is not updating / no data Tesla support links Connecting to network (Powerwall/Gateway)https://www.tesla.com/en_au/support/energy/powerwall/own/connecting-network Powerwall Owner FAQshttps://www.tesla.com/en_au/support/energy/powerwall/own/powerwall-owner-faq Time Based Control User Guidehttps://www.tesla.com/en_au/support/energy/powerwall/mobile-app/time-based-control-user-guide Tesla Energy videos (Powerwall)https://www.tesla.com/support/videos/search?search_filters=%7B%22Energy%22%3A1%2C%22Powerwall%22%3A1%7D Tesla customer support (Tier 1, 24/7) 1800 646 952
Sungrow
Sungrow Troubleshooting (iSolarCloud Offline + Dongles) Step-by-step troubleshooting 1) Check if the inverter is actually running If it’s producing power but the app says offline, it’s likely a communication issue only. 2) Check your internet connection 3) Check the Wi-Fi / Dongle lights Most Sungrow systems use one of these: Look for: 4) Reboot everything […]
FRONIUS GEN24 (with or without BYD)
Fronius GEN24 Troubleshooting If monitoring is offline Reset / restart GEN24 Video: Fronius GEN24 Reset (with and without BYD battery)https://www.youtube.com/watch?v=mOtwO-UIJek&feature=youtu.be Reconnection video (password may be required) Video: Fronius GEN24 reconnectionhttps://www.youtube.com/watch?v=e3zqQouePFw Video: Fronius GEN24 reconnectionhttps://www.youtube.com/watch?v=e3zqQouePFw How to Video: Set Up Time-Based Controls to Charge Your Battery from Free or Cheap Electricity (AUS)https://www.youtube.com/watch?v=_3YTvw6K7d4 Video: Set Up Time […]
Fronius SnapInverter (Primo / Symo)
Fronius SnapInverter Troubleshooting If your system is offline in Solar.web (most common) Restart / reset (SnapInverter) Video: Reset Snap Inverter (Fronius)https://www.youtube.com/watch?v=4RZ_1Ww1-3M Offline guide (PDF) Document: System being offline (Fronius Snap)https://solarwholesalers.com.au/wp-content/uploads/2024/07/5fc80e2073993.pdf Video walkthrough: Snap offline Video: Fronius Snap offline guidehttps://www.youtube.com/watch?v=_IkL_MHpiOA Official Fronius support page
