Support & Troubleshooting

If your solar app is offline, data has stopped updating, or the inverter is showing an error, the steps below will help you rule out the most common causes before submitting a service request.

Before you start

• Restarting your inverter can often resolve Wi-Fi dropouts, communication faults, or minor system errors.
• Make sure your router has 2.4GHz Wi-Fi enabled (many solar Wi-Fi devices need 2.4GHz).
• If you have changed your router, Wi-Fi name, or password, this will usually stop your inverter communicating with your phone/apps. The inverter (or Wi-Fi dongle/logger) will need to be reconnected to your home network.

When to stop and submit the form

If you have a fault code, a red light, or the inverter is clearly not operating, we recommend you submit the form and we will respond within a couple of days (often sooner).
(If there’s burning smell, smoke, or water ingress: switch off at the main switchboard and contact an electrician.)